Global Shop Solutions , a developer of enterprise imagination provision ( ERP ) software program , is celebrating its 45th anniversary this class . found in 1976 by Dick Alexander , the family - owned business has acquire from a small software developer to a ball-shaped enterprise with five separatedivisions in the U.S , Mexico , U.K , Southeast Asia , and New Zealand . Global Shop Solutions currently serve up thousands of discretemanufacturers in more than 25 countries and is known worldwide for making their ERP software system customers ’ most worthful plus . The company credits this effect to mathematical product caliber , client service , and phratry - commercial enterprise values .
“ I want to drink my father , who founded this company 45 old age ago and still comes into study every day , ” says Dusty Alexander , President and CEO of Global Shop Solutions . “ He built this company by listen to our customers , developing the software package based on their needs , creating a work environs where employee can grow and thrive , and delivering the high grade of customer service . Forty - five year later , these fundamental time value proceed to guide the business in everything we do . ”
“ I also look up to the years of hard oeuvre and persistence my father and mother put into ramp up a successful business , ” says Alexander . “ They made a passel sacrifices and pass through a lot of grow nisus most young company experience . Both of my parent put their hearts into getting this fellowship to where it is today , and I ’m majestic to continuethe bequest they establish along with my babe Erika Klein ( VP of R&D ) and chum - in - legal philosophy Barry Klein ( CFO ) and Jayland Keeney ( Director of HR ) . ”
A culture of customer service and family ownershipFounder Dick Alexander remained attached to family possession of the business – no prosperous undertaking in an industriousness where ERP software ship’s company are corrupt , sold , blend , or acquired on a regular groundwork . To this day his vision of sept ownership for generations to amount corpse alive and well within the system .
“ We take superbia in 45 years of family ownership , and we plan on keeping it that way , ” says Alexander . “ Years ago we successfully transitioned from first- to second generation possession , an evolution that many household - have businesses struggle to achieve . In addition to myself , second - contemporaries family member now occupy many central functional and departmental leaders character in the company , admit Research & Development , Finance , and Human Resources . ”
Alexander credit the crime syndicate ownership social organisation for much of the troupe ’s longsighted - term business success . “ Unlike most companionship , our goal is not to maximise shareowner value , ” sound out Alexander . “ alternatively , we focus on making sure our customer and employees are successful and glad . We need this value to radiate through all aspects of the business to ensure Global Shop Solutions is a long - condition cooperator and employer . ”
“ Our success as a business depends on our power to meet the needs of our customer in a chop-chop changing industry , and that requires a long - term position , ” he adds . “ Our focus on the long terminus serve the full interests of the client and ordinate with our missionary post to save the secure customer service in the industriousness . ”
Our people make the differenceGlobal Shop Solutions may be a technology society , but it ’s the masses that make it . Since joining the fellowship 31 age ago as the 6th full - time employee , Alexander has seen the byplay raise to more than 300 employee . The company has nearly 100 employees that have stayed with the society for over 10 years and dozens over 20 years .
“ We have some of the longest - tenured employees in the industry and that drives our expertness and thought leadership , ” says Alexander . “ Employees constantly bring new estimation to improve our computer software . When customers need something done , they find a way to do it . And they serve as role models and mentors for other employee . I get calls , emails and text edition every day from customers enunciate how happy they are with our software package and servicing . I ’m majestic of our team for deal the vision of making Global Shop Solutions our customers ’ most valuable asset . ”
Not surprisingly , Alexander sees Global Shop Solutions as more of a people business than a technology company . “ prepare ERP package is what we do , but our mission is to simplify manufacturingand help make our customers more successful , ” he conclude . “ What make Global Shop Solutions special to me is the relationships we have with the people who use our software . Many of them also run family - owned concern , and they feel like friends rather than customers . Striving to be their trusted cooperator celebrate us face ahead to see what we ask to do and where we demand to go to help them succeed . It ’s also part of what makes this job so enjoyable and rewarding . ”
For more information : Global shop class solutionswww.globalshopsolutions.com
